Last updated October 1, 2026
We're here to help with bookings, payments, listings and your account.
Signed in? Open Profile → Help & support to send our team a message. We usually reply within 1 business day (Hawaii time). You can also reach us at /support after logging in.
Cancellations follow the policy shown on each listing. If a host cancels you receive a full refund. For payment problems, message the host first, then contact support with your booking details.
Bought in the iPhone or Android app? Manage or cancel in your device's subscription settings (Apple ID or Google Play). Bought on the web? Contact support and we'll cancel it for you.
Connect your payout account under Profile → Payouts. AlohaConnect keeps a 7% service fee plus card processing costs.
To delete your account or request your data, contact support. See our Privacy Policy and Terms of Service below.
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